In the unlikely event that you have any complaint regarding your holiday arrangements you should direct your complaint to the operator or supplier concerned without delay. Some countries have legislation which stipulates a strict time frame for complaints to be recognised. It assists the process if you lodge any issues as soon as they occur with the supplier. In the instance that a supplier does not resolve your issue please forward your written complaint through your agent or via our contacts page. http://www.myplanetaustralia.com.au/contact.php