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Home > Trip Information > FAQs

On this page you will find some of the Frequently Asked Questions we receive and their answers. Search by topic or scroll down and view all the questions and answers.
 
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1. When can we experience the Midnight Sun?
 
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2. When is the best time to see the Northern Lights?
 
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3. Why is it that prices differ between Bentours brochures, advertising, PR, flyers, website, etc.?
 
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4. What happens if I need assistance whilst I'm on my holiday?
 
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5. How will I know what to tip and when to tip?
 
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6. Who do I contact in an emergency whilst travelling?
 
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7. What happens if you do not use services that you have pre-paid for?
 
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8. Why should I book transfers before I go?
 
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9. Is it cheaper to book through Bentours?
 
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10. When is the best time to travel?
 
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11. What if I need to cancel some of my services whilst travelling?
 
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12. What happens if I cancel my trip or part of my trip?
 
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13. When will I receive my documentation?
 
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14. Is my existing passport ok?
 
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15. Whose responsibility is it to organise Visas?
 
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16. Why should I book before I leave home?
 
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17. When do I have to pay my final balance?
 
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18. In which countries do you have product?
 
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19. What is your standard deposit?
 
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20. What happens if I lose my paper documentation?
 
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21. Do you accept credit cards?
 
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22. Can I receive a brochure?
 
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23. When is my booking deposit/balance due?
 
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Copyright © Bentours International 2011. All rights reserved.

Tempo Holidays Pty Ltd trading as Bentours International ABN 51007331213, VIC License 31341

72 Market St. South Melbourne, VIC, 3205 - Call: 1800 221 712